We promote health by providing collaborative primary care services, incorporating our health center team and your personal care team to reach your specific health goals. We provide preventative services, such as wellness exams and physicals. We can assist you in managing your chronic diseases. We treat acute illnesses and minor injuries, perform minor office procedures, and provide laboratory services. Our pediatric providers offer well-child exams and same day appointments for when your child is sick.
Important Patient Information
Below you will find important information about your appointment.
Plan to arrive at your appointment 15 minutes prior to your scheduled time.
Please bring the following items with you to every appointment:
- Photo ID
- Insurance Card
- Current list of medications
- If you are a diabetic, bring your glucose meter and list of blood sugar readings
If this is your first appointment, you will be asked to complete a Demographic Sheet and Health History. Please complete thoroughly as this information is helpful to your provider as they complete your plan of care.
The Health Center staff asks that you do not use your cell phones while in the exam rooms. Our goal is for you to be an active participant in your health care. Eliminating phone calls will allow for you and the health center staff to communicate effectively.
Reschedule or Cancel Appointments
We understand that you may need to re-schedule or cancel your appointment. Please be courteous to our other patients, and call the office 24 hours before your scheduled time to cancel or reschedule.
No-Show and Chronic Cancelled Appointments
We recognize that situations occur that may not allow you to come to your appointment. In order to better serve our patients, we ask that you call the health center if you do not intend to come to your appointment.
Should this become a chronic problem, you may be asked to schedule same-day appointments only.
If you have repeated no-show appointments, your provider may choose to not refill your medications until you have been seen.
You will receive an automated phone call to remind you of your appointment. Please notify the health center if you are not able to keep your appointment.
Please call your pharmacy for any refill request. Please allow 3 business days for the health center to approve your refill request.
Chronic Pain Management
The health center does not provide chronic pain management services. We will be happy to refer you to a pain management specialist for your chronic needs. We do not prescribe narcotics for long term pain management.
Billing and Payment Information
You will be asked to verify your insurance, address, phone number, and email address at every appointment. This requirement ensures your information is up-to-date and that our billing department is able to process your medical claims properly. Your email information is only used by our office.
Should any of your information change, please contact your provider’s office and update the information as soon as possible. We want to be able to communicate with you regarding your health.
Our offices accept cash, check, and credit/debit card payments. Please be prepared to pay your co-pay or fee at time of service.
Family Health Center offices have a sliding fee scale that provides discounted services based on your specific family information. Patients are encouraged to complete an application to assist with costs regardless of insurance coverage.
For patients with no insurance, the Family Health Center offers eligibility services. Please speak with your Provider’s Health Care Navigator to complete an application.
There can be services that Medicare will not pay for. You will be asked to complete the Advanced Beneficiary Notice stating you have been made aware a service will not be covered by Medicare and you will be responsible for the charges.
Our registration team will verify the status of your Medicaid at each appointment. It is the patient’s responsibility to ensure that the provider you are seeing is listed as your current primary care physician (PCP) with Medicaid.
- What is MyChart? An online portal that provides access to your medical records and communicate with your provider offices.
- How can I sign up? Any Family Health Center employee can assist you in registering.
- What do I see when I log-in to MyChart? You can view a list of your current medications, results from testing, and after-visit summaries from your provider
FMLA, Disability, And/Or Miscellaneous Forms
The Family Health Center offices can complete forms and documents required by a Third Party. Please allow five (5) days for our office to complete the request.